Would You Do That To Your Mother? Lessons in Customer Experience from Jeanne Bliss

Jeanne Bliss
An excerpt from "Would You Do That To Your Mother?" submitted with the permission of Jeanne Bliss and Penguin Random House. All rights reserved. To learn more about Jeanne, you can visit her website, CustomerBliss. 1. Picture Your Mom Our childhood. Mom’s lessons. And our business...

8 Reasons You Should Automate Your Business

The world is constantly changing, thanks to technology. If you do not keep up, your business will suffer. Anywhere in the world, business owners have realized the value of automation. This refers to a strategy that allows computers and machines to do tasks to streamline...

Georgia Born Patientco is Reinventing the Healthcare Billing Experience – Alan Nalle, Chief Strategy Officer

On-location at FinTech South Jim Fitzpatrick interviews Alan Nalle, Chief Strategy Officer at Patientco, a fintech company focused exclusively on healthcare. Since its founding in 2009, Patientco is growing fast. Currently located in the heart of Buckhead they have over 70 employees constantly working...

Should You Surprise and Delight Your Customer? Shep Hyken Says No. Here’s Why…

When talking about customer experience, every business owner has probably heard the phrase “surprise and delight your customer”. While this might seem like common sense at first, what if we told you that customers don’t always want to be surprised? In this segment, we...

Practices to Ensure a Great Customer Service at Your Business

customer service
They’re the reason you’re in business, and if you play your cards right, they’re the reason you’re successful. Customers are and should be the beginning, middle, and end of everything your business does. The trouble is that every customer is different, making customer service...

6 Business Situations in Which a Phone Call Makes More Sense Than Email

Email and text messaging are the most heavily used features on smartphones. It goes to show that people tend to be far more comfortable texting than making phone calls. Emails and texts, however, are not right for every situation. Sometimes, a phone call is...

Would You Treat Your Mother Like That?: How to Modernize Your Customer Experience Strategy – Jeanne Bliss, CEO of Customer Bliss

In order for a customer to be loyal to your business, you have to show them devotion, respect their circumstances, and honor their time. Our next guest, Jeanne Bliss, is a pioneer in this field. For 20 years, she held the first-ever Chief Customer...

How to Improve Your Post-Purchase Customer Experience Strategy – Emily Schunior

Customer experience strategies are often focused on making the buying process easier for the consumer, but what happens after you’ve made the sale? How do you get customers to stick around? On today’s show, we speak to Emily Schunior, customer experience specialist and owner...

The Benefits of Creating a Customer Service Mantra at Your Business – Shep Hyken, NYT Best-Selling Author

We’re pleased to welcome back customer experience expert and New York Times Best-selling author, Shep Hyken. Creating a customer service mantra is an essential and powerful part of any service culture. It’s a statement that describes the type of service everyone in your organization...

The 4 Secret Ingredients to Building a Loyal and Lucrative Customer Base – Joseph Michelli, NYT Best-Selling Author

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Consistently providing an extraordinary customer experience is what creates loyal customers and helps your business generate revenue. Here to tell us how your business can develop a worthwhile customer experience strategy, is Joseph Michelli, customer experience expert, psychologist, and New York Times best-selling author....

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