Ten Tips to Increase Customer Loyalty

customer loyalty
People often confuse customer satisfaction with customer loyalty, but the two are very different things. A customer may be 100% satisfied with your product, but they may still look for alternatives the next time they are shopping for a similar item. A loyal customer,...

How Diversity in the Workplace Affects Your Customer and Employee Experience – Ramon Ray

On today’s episode of The Atlanta Small Business Show, we’re pleased to welcome Ramon Ray, Founder of Smart Hustle Media and The Black Education Fund, acclaimed speaker, and best-selling author of “Celebrity CEO – How Entrepreneurs Can Thrive by Building Community and a Strong Personal Brand.” In...

Adapting Your Customer Experience For a Post-COVID World – Joseph Michelli, Best-Selling Author

On today’s episode of The Atlanta Small Business Show, we’re pleased to welcome back our good friend and contributor Joseph Michelli. Joseph is a New York Times best-selling author of various books including, “The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community,...

3 Proven Customer Service Strategies To Adopt During Tough Economic Times – Shep Hyken, NY Times Best Selling Author

On today's episode of the Atlanta Small Business Show, we’re pleased to welcome back Shep Hyken, customer experience expert, acclaimed speaker, and New York Times best-selling author. Recently Shep wrote a blog post entitled, Shep Hyken Shares His 3 Customer Service Strategies That Work In A...

Developing an Effective Communication and Customer Experience Strategy During The Pandemic – Joey Coleman

On today's show, we’re pleased to welcome Joey Coleman, customer experience speaker, author, and founder of Design Symphony, a customer experience branding firm. In this segment, Jim and Joey discuss how to effectively communicate customers during the COVID-19 pandemic and what your customer experience strategy should...

The Importance of Listening to Your Customers in a Time of Uncertainty – Jeanne Bliss, CEO of Customer Bliss

On today's episode of The Atlanta Small Business Show, we’re pleased to welcome customer experience expert and acclaimed speaker, Jeanne Bliss. Jeanne is also the President and CEO of Customer Bliss, as well as the best-selling author of several popular business books including her latest,...

How to Deliver a Memorable Customer Experience During the Pandemic – Joseph Michelli, NY Times Best-Selling Author

On today’s show, we’re pleased to welcome back our good friend and regular contributor Joseph Michelli. Joseph is a New York Times best-selling author of various books including, “The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging” as well...

Six Essential Tips for Managing Cybersecurity During COVID-19

cyber security
For many small businesses, remote work is becoming the norm. As a result, all processes that happen in the workplace are having to occur online. While this way of working ensures that businesses can still accomplish their goals, it does create new vulnerabilities. Remote...

Supporting and Retaining Your Customer Base During Times of Crisis – Shep Hyken, NYT Best-Selling Author

Today on The Atlanta Small Business Show we’re pleased to welcome back Shep Hyken, customer experience expert and New York Times best-selling author of The Cult of the Customer. In this segment, Shep and Jim discuss some strategies to ensure that your customers have...

Creating an Excellent Customer Experience in an Omni-Channel World – Scott White, FLEETCOR

Earlier this month, the ASBN team was on-location at the 2020 TAG Summit where host Jim Fitzpatrick spoke with Scott White, senior vice president of strategic marketing for FLEETCOR, a business payment solutions company. They discussed the future of customer experience, including how business...

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Bob Burg

How business owners can apply the ‘go-giver’ philosophy to their customer experience – Bob...

Many times, the reason why we think people choose to buy from us or choose not to buy may seem obvious. Then again, maybe...
finances

5 Ways Entrepreneurs Can Keep Their Finances Properly Managed

The way you manage your money as an entrepreneur will determine much of your success. If you cannot ensure that your finances kept healthy,...
get it right

Get it Right so You Don’t Have to Make it Right – Scott McKain

On this segment of Advice From the Pros, best-selling author and business consultant, Scott McKain discusses how to consistently get it right for every single customer. VIDEO TRANSCRIPT: One...

What Attendees Can Expect From this Year’s Virtual TEDxAtlanta Conference – Jacqui Chew, Organizer

Between new businesses and the unexpected challenges, Atlanta continues to thrive as a city with a rich entrepreneurial spirit that drives many people here....
Dwight Glover

Why Dwight Glover Decided to Purchase an ACE Hardware Store in the Middle of...

2020 was a year of change, pivot and resilience for small businesses across the globe. Many small businesses had to assess and recalibrate by...