What Makes an Optimal Customer Experience in 2021?

customer experience
The focus of most website owners is to improve brand positioning and boost traffic. You’d be surprised to see how many businesses often overlook the elements that lead to optimal customer experience. Since there’s no specific formula to improve customer experience online, many businesses...

How to Win More Repeat Business by Improving the Customer Experience

customer experience
Customer experience expert, New York Times best-selling author, and international keynote speaker Shep Hyken, has released new research into the state of customer service and experience called the A.C.A or Achieving Customer Amazement Study. On today’s show, Shep joins anchor Jim Fitzpatrick to discuss the study’s surprising findings. To...

Five Ways to Improve Omnichannel Customer Experience

omnichannel
The rapid march of technology means that consumers are no longer satisfied with the traditional 'in-person' shopping experience. It is now expected that services offer greater flexibility across multiple platforms remotely, whilst also making the customer feel personally cared for and confident in your product and...

Influencing New Employees to Adopt Your Small Business Culture

What is the difference between influence and impact and how can you use this to enhance your career? On today's show, we're pleased to welcome back Bill Berman, Founder of Berman Leadership Development and author of "Influence and Impact: Discover and Excel at What...

How to Develop an Effective Customer Loyalty Strategy for Your Small Business – Shep Hyken, NY Times Best-Selling Author

Loyal and repeat customers are ideal for business owners to acquire, but not all businesses have a clear strategy to bring customers back. To discuss this further, we recently spoke with Shep Hyken, customer experience expert, and New York Times best-selling author of “The Loyal...

5 Ways to More Effectively Deal with Unhappy Customers

Is the customer always right? Maybe not, but in their own mind, they are. If you've ever had to deal with angry or unhappy customers, then you know how difficult and upsetting that encounter can be. When a customer is unhappy, it's easy to...

How business owners can apply the ‘go-giver’ philosophy to their customer experience – Bob Burg

Many times, the reason why we think people choose to buy from us or choose not to buy may seem obvious. Then again, maybe it isn't, since many potential sales are lost within the presentation. On today's show, we're talking to Bob Burg, world-renowned...

How to Improve Your Staff’s EQ to Deliver a Top-Notch Customer Experience – Joseph Michelli, Author of ‘Driven to Delight’

 Giving consumers an excellent customer experience on a consistent basis is not as easy as it sounds. And while we all know that product quality, convenience, speed, and brand are important factors...empathy, understanding, and creating memorable moments are equally meaningful, but often overlooked. Our...

Today’s Connected Customer: How to Engage and Ensure a Long-Lasting Relationship – Shep Hyken, NYT Best-Selling Author

connected customer
On today's show, we’re pleased to welcome back Shep Hyken, customer experience expert and New York Times Best-Selling author of “The Amazement Revolution." Shep is no stranger to the Atlanta Small Business Network and frequently contributes his expert knowledge on all things customer experience....

Ten Tips to Increase Customer Loyalty

customer loyalty
People often confuse customer satisfaction with customer loyalty, but the two are very different things. A customer may be 100% satisfied with your product, but they may still look for alternatives the next time they are shopping for a similar item. A loyal customer,...

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virtual assistant

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software

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