How business owners can apply the ‘go-giver’ philosophy to their customer experience – Bob Burg

Many times, the reason why we think people choose to buy from us or choose not to buy may seem obvious. Then again, maybe it isn't, since many potential sales are lost within the presentation. On today's show, we're talking to Bob Burg, world-renowned...

Why You Should Think About the Customer Experience Rather Than Sales

The day of the hard sell is over. These days, customers are wary of companies who try the same tactics over and over again to force a product or service down their throat. With the rise of social media, consumers have become savvier, and...

How to Improve Your Staff’s EQ to Deliver a Top-Notch Customer Experience – Joseph Michelli, Author of ‘Driven to Delight’

 Giving consumers an excellent customer experience on a consistent basis is not as easy as it sounds. And while we all know that product quality, convenience, speed, and brand are important factors...empathy, understanding, and creating memorable moments are equally meaningful, but often overlooked. Our...

Today’s Connected Customer: How to Engage and Ensure a Long-Lasting Relationship – Shep Hyken, NYT Best-Selling Author

connected customer
On today's show, we’re pleased to welcome back Shep Hyken, customer experience expert and New York Times Best-Selling author of “The Amazement Revolution." Shep is no stranger to the Atlanta Small Business Network and frequently contributes his expert knowledge on all things customer experience....

Ten Tips to Increase Customer Loyalty

customer loyalty
People often confuse customer satisfaction with customer loyalty, but the two are very different things. A customer may be 100% satisfied with your product, but they may still look for alternatives the next time they are shopping for a similar item. A loyal customer,...

How Diversity in the Workplace Affects Your Customer and Employee Experience – Ramon Ray

On today’s episode of The Atlanta Small Business Show, we’re pleased to welcome Ramon Ray, Founder of Smart Hustle Media and The Black Education Fund, acclaimed speaker, and best-selling author of “Celebrity CEO – How Entrepreneurs Can Thrive by Building Community and a Strong Personal Brand.” In...

Adapting Your Customer Experience For a Post-COVID World – Joseph Michelli, Best-Selling Author

On today’s episode of The Atlanta Small Business Show, we’re pleased to welcome back our good friend and contributor Joseph Michelli. Joseph is a New York Times best-selling author of various books including, “The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community,...

3 Proven Customer Service Strategies To Adopt During Tough Economic Times – Shep Hyken, NY Times Best Selling Author

On today's episode of the Atlanta Small Business Show, we’re pleased to welcome back Shep Hyken, customer experience expert, acclaimed speaker, and New York Times best-selling author. Recently Shep wrote a blog post entitled, Shep Hyken Shares His 3 Customer Service Strategies That Work In A...

Developing an Effective Communication and Customer Experience Strategy During The Pandemic – Joey Coleman

On today's show, we’re pleased to welcome Joey Coleman, customer experience speaker, author, and founder of Design Symphony, a customer experience branding firm. In this segment, Jim and Joey discuss how to effectively communicate customers during the COVID-19 pandemic and what your customer experience strategy should...

The Importance of Listening to Your Customers in a Time of Uncertainty – Jeanne Bliss, CEO of Customer Bliss

On today's episode of The Atlanta Small Business Show, we’re pleased to welcome customer experience expert and acclaimed speaker, Jeanne Bliss. Jeanne is also the President and CEO of Customer Bliss, as well as the best-selling author of several popular business books including her latest,...

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This Entrepreneur is Celebrating 20 Years in the Franchise Business—Here’s How He Became the...

Welcome to another episode of Atlanta Franchise Today with host Leslie Kuban, expert franchise consultant and owner of FranNet Atlanta. Atlanta Franchise Today is dedicated to bringing...
Zoom

5 Quick Ways to Improve the Value of Your Zoom Meetings

Zoom meetings have become a more regular occurrence since the pandemic of 2020. However, most people are not adept at making sure those meetings...

Why Small Business Owners Cannot Afford to Neglect the HR Department

Human Resources is one of the most vital contributors to overall company success. The old adage is true. A company is only as good...
omnichannel

Five Ways to Improve Omnichannel Customer Experience

The rapid march of technology means that consumers are no longer satisfied with the traditional 'in-person' shopping experience. It is now expected that services offer...

Working From Home vs. the Office—Is One Better Than the Other?

Many companies transitioned to a work-from-home model as the coronavirus progressed across the country. Today, more than a year later, some have returned to...