Today’s Connected Customer: How to Engage and Ensure a Long-Lasting Relationship – Shep Hyken, NYT Best-Selling Author

connected customer
On today's show, we’re pleased to welcome back Shep Hyken, customer experience expert and New York Times Best-Selling author of “The Amazement Revolution." Shep is no stranger to the Atlanta Small Business Network and frequently contributes his expert knowledge on all things customer experience....

Ten Tips to Increase Customer Loyalty

customer loyalty
People often confuse customer satisfaction with customer loyalty, but the two are very different things. A customer may be 100% satisfied with your product, but they may still look for alternatives the next time they are shopping for a similar item. A loyal customer,...

How Diversity in the Workplace Affects Your Customer and Employee Experience – Ramon Ray

On today’s episode of The Atlanta Small Business Show, we’re pleased to welcome Ramon Ray, Founder of Smart Hustle Media and The Black Education Fund, acclaimed speaker, and best-selling author of “Celebrity CEO – How Entrepreneurs Can Thrive by Building Community and a Strong Personal Brand.” In...

Adapting Your Customer Experience For a Post-COVID World – Joseph Michelli, Best-Selling Author

On today’s episode of The Atlanta Small Business Show, we’re pleased to welcome back our good friend and contributor Joseph Michelli. Joseph is a New York Times best-selling author of various books including, “The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community,...

3 Proven Customer Service Strategies To Adopt During Tough Economic Times – Shep Hyken, NY Times Best Selling Author

On today's episode of the Atlanta Small Business Show, we’re pleased to welcome back Shep Hyken, customer experience expert, acclaimed speaker, and New York Times best-selling author. Recently Shep wrote a blog post entitled, Shep Hyken Shares His 3 Customer Service Strategies That Work In A...

Developing an Effective Communication and Customer Experience Strategy During The Pandemic – Joey Coleman

On today's show, we’re pleased to welcome Joey Coleman, customer experience speaker, author, and founder of Design Symphony, a customer experience branding firm. In this segment, Jim and Joey discuss how to effectively communicate customers during the COVID-19 pandemic and what your customer experience strategy should...

The Importance of Listening to Your Customers in a Time of Uncertainty – Jeanne Bliss, CEO of Customer Bliss

On today's episode of The Atlanta Small Business Show, we’re pleased to welcome customer experience expert and acclaimed speaker, Jeanne Bliss. Jeanne is also the President and CEO of Customer Bliss, as well as the best-selling author of several popular business books including her latest,...

How to Deliver a Memorable Customer Experience During the Pandemic – Joseph Michelli, NY Times Best-Selling Author

On today’s show, we’re pleased to welcome back our good friend and regular contributor Joseph Michelli. Joseph is a New York Times best-selling author of various books including, “The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging” as well...

Six Essential Tips for Managing Cybersecurity During COVID-19

cyber security
For many small businesses, remote work is becoming the norm. As a result, all processes that happen in the workplace are having to occur online. While this way of working ensures that businesses can still accomplish their goals, it does create new vulnerabilities. Remote...

Supporting and Retaining Your Customer Base During Times of Crisis – Shep Hyken, NYT Best-Selling Author

Today on The Atlanta Small Business Show we’re pleased to welcome back Shep Hyken, customer experience expert and New York Times best-selling author of The Cult of the Customer. In this segment, Shep and Jim discuss some strategies to ensure that your customers have...

POPULAR POSTS

entrepreneur

6 Valuable Ways Entrepreneurs Can Invest in Themselves

It is no surprise that most entrepreneurs will spend the majority of their time investing in their small businesses. Startup entrepreneurs will usually wear...
Mike Smerklo

Business Leader and Venture Capitalist Mike Smerklo Discusses the Importance of Mental Strength for...

The life of an entrepreneur can vary, but one commonality is the mental strength for the unknown. On today’s show, we have someone who...
digital marketing

How To Create a Successful Digital Marketing Strategy For Your Business in 5 Easy...

On this week’s episode of The Playbook, host Mark Collier, business consultant for the UGA Small Business Development Center, is joined by Kelly Biggs, principal consultant...

How to Keep Your Business Meetings Short and Effective

Business meetings can be helpful, and even necessary, but too often they waste time, get sidetracked, and end up accomplishing very little. Good planning...
negativity

How to Fight Against Negativity in the Workplace – Dr. Paul White, Psychologist &...

 On this segment of Advice From the Pros, Dr. Paul White, psychologist and business coach, discusses the practical ways to avoid negativity at your...