How to Improve Your Post-Purchase Customer Experience Strategy – Emily Schunior

Customer experience strategies are often focused on making the buying process easier for the consumer, but what happens after you’ve made the sale? How do you get customers to stick around? On today’s show, we speak to Emily Schunior, customer experience specialist and owner...

The 4 Key Principles for Customer Satisfaction

Customer satisfaction is what makes or breaks any business. If your customers are happy, they return again and again and recommend you to others. But if they are not happy, they vote with their feet by staying away, and with their tongues by telling...

Mapping Your Customer Journey – A Deep Dive with Shep Hyken

Whether you are an entrepreneur just getting started or a founder with years of experience, chances are you’ve heard of customer journey mapping. This powerful tool can help business owners visually navigate their customer experiences and better understand their clients’ behaviors and actions. While...

How to Improve Your Staff’s EQ to Deliver a Top-Notch Customer Experience – Joseph Michelli, Author of ‘Driven to Delight’

 Giving consumers an excellent customer experience on a consistent basis is not as easy as it sounds. And while we all know that product quality, convenience, speed, and brand are important factors...empathy, understanding, and creating memorable moments are equally meaningful, but often overlooked. Our...

Companies are Still Struggling to Improve Customer Experience According to New Survey

Today, 86 percent of customers are willing to pay a premium for exceptional customers experiences. As we move into 2020, customer experience will overcome price and product as a key differentiator for shoppers. So, developing stellar customer experiences for your audience has never been...

Remain Competitive by Delivering These Personal Benefits in Your Marketing

The Gartner Marketing Symposium/Xpo, which was held on April 29 to May 1, 2019, in San Diego, has offered valuable insights on how incredibly intertwined remaining competitive in a rapidly evolving marketplace is with efforts to help customers, both prospective and existing ones. Gartner...

Would You Do That To Your Mother? Lessons in Customer Experience from Jeanne Bliss

Jeanne Bliss
An excerpt from "Would You Do That To Your Mother?" submitted with the permission of Jeanne Bliss and Penguin Random House. All rights reserved. To learn more about Jeanne, you can visit her website, CustomerBliss. 1. Picture Your Mom Our childhood. Mom’s lessons. And our business...

8 Reasons You Should Automate Your Business

The world is constantly changing, thanks to technology. If you do not keep up, your business will suffer. Anywhere in the world, business owners have realized the value of automation. This refers to a strategy that allows computers and machines to do tasks to streamline...

Georgia Born Patientco is Reinventing the Healthcare Billing Experience – Alan Nalle, Chief Strategy Officer

On-location at FinTech South Jim Fitzpatrick interviews Alan Nalle, Chief Strategy Officer at Patientco, a fintech company focused exclusively on healthcare. Since its founding in 2009, Patientco is growing fast. Currently located in the heart of Buckhead they have over 70 employees constantly working...

Should You Surprise and Delight Your Customer? Shep Hyken Says No. Here’s Why…

When talking about customer experience, every business owner has probably heard the phrase “surprise and delight your customer”. While this might seem like common sense at first, what if we told you that customers don’t always want to be surprised? In this segment, we...

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