3 Proven Customer Service Strategies To Adopt During Tough Economic Times – Shep Hyken, NY Times Best Selling Author

On today's episode of the Atlanta Small Business Show, we’re pleased to welcome back Shep Hyken, customer experience expert, acclaimed speaker, and New York Times best-selling author. Recently Shep wrote a blog post entitled, Shep Hyken Shares His 3 Customer Service Strategies That Work In A...

Developing an Effective Communication and Customer Experience Strategy During The Pandemic – Joey Coleman

On today's show, we’re pleased to welcome Joey Coleman, customer experience speaker, author, and founder of Design Symphony, a customer experience branding firm. In this segment, Jim and Joey discuss how to effectively communicate customers during the COVID-19 pandemic and what your customer experience strategy should...

The Importance of Listening to Your Customers in a Time of Uncertainty – Jeanne Bliss, CEO of Customer Bliss

On today's episode of The Atlanta Small Business Show, we’re pleased to welcome customer experience expert and acclaimed speaker, Jeanne Bliss. Jeanne is also the President and CEO of Customer Bliss, as well as the best-selling author of several popular business books including her latest,...

How to Deliver a Memorable Customer Experience During the Pandemic – Joseph Michelli, NY Times Best-Selling Author

On today’s show, we’re pleased to welcome back our good friend and regular contributor Joseph Michelli. Joseph is a New York Times best-selling author of various books including, “The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging” as well...

Six Essential Tips for Managing Cybersecurity During COVID-19

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For many small businesses, remote work is becoming the norm. As a result, all processes that happen in the workplace are having to occur online. While this way of working ensures that businesses can still accomplish their goals, it does create new vulnerabilities. Remote...

Supporting and Retaining Your Customer Base During Times of Crisis – Shep Hyken, NYT Best-Selling Author

Today on The Atlanta Small Business Show we’re pleased to welcome back Shep Hyken, customer experience expert and New York Times best-selling author of The Cult of the Customer. In this segment, Shep and Jim discuss some strategies to ensure that your customers have...

Creating an Excellent Customer Experience in an Omni-Channel World – Scott White, FLEETCOR

Earlier this month, the ASBN team was on-location at the 2020 TAG Summit where host Jim Fitzpatrick spoke with Scott White, senior vice president of strategic marketing for FLEETCOR, a business payment solutions company. They discussed the future of customer experience, including how business...

5 Strategies to Help Your Business Deliver a World-Class Customer Experience – Lydia Slotten, Jabian Consulting

Recently, the Atlanta Small Business Network team was on-location at the 2020 TAG Summit where host Jim Fitzpatrick sat down with Lydia Slotten, Director at Jabian Consulting, a boutique, Atlanta-based customer experience strategy and IT consulting firm. Lydia is also the board chair for...

The Importance of Prioritizing the Customer Experience in Your Business – John Trainor, Aaron’s Inc.

Earlier this month, the ASBN team was on-location at the 2020 TAG Summit where host Jim Fitzpatrick spoke with John Trainor, CIO of Aaron's, Inc. John highlights the best ways for businesses to improve the customer experience and provides applicable steps to move closer...

The Cult of the Customer: Shep Hyken Identifies the Necessary Phases to Turn Your Customers into Evangelists

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Many businesses today can agree that placing a focal-point on the customer is imperative for business success and can easily be a core value of a company’s culture. But how can you treat the customer so well that they become evangelists for your business?...

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