On this week’s episode of the Atlanta Small Business Profile, our host Ted Jenkin sits down with Richard Gerber, Co-owner and CFO of Aladdin Travel Services. Although some may consider Travel Agencies a thing of the past, Richard explains why they are more important than ever and exactly how beneficial they are to their clients.
The internet has been extremely influential in the way we look at travel. But despite the fact that we can find what we need to in the push of a button, Richard says that Aladdin Travel Services provides people with a service you can’t find online. They are able to have a personal face to face between clients and experts and reach their world-class vendors. Richard says the company has never and will never sell any location that they have not been to and know nothing about. Therefore they are able to show their clients exactly where to go and where not to go because they have been to the restaurants, they know the vendors and the properties there and they are really able to provide clients with an exciting and carefree adventure.
Richard also discusses their criteria when searching for travel advisors, priding themselves on the fact that they look for experienced candidates with college degrees that allow the candidate the ability to think through issues and problem solve. Additionally, they have to have the skills to work with the Global Distribution System that their business operates through, as well as great interpersonal skills both over the phone and in person. Richard tells that as a travel advisor a great attitude and complete commitment to customer service are some of their top qualities that they look for when hiring personnel.
To hear more from Richard check out the full interview above or check out their website at www.aladdintravelservices.com.
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