The Importance of Listening to Your Customers in a Time of Uncertainty – Jeanne Bliss, CEO of Customer Bliss

On today’s episode of The Atlanta Small Business Show, we’re pleased to welcome customer experience expert and acclaimed speaker, Jeanne Bliss. Jeanne is also the President and CEO of Customer Bliss, as well as the best-selling author of several popular business books including her latest, Would You Do That To Your Mother?.

In this segment, Jim and Jeanne discuss the key takeaways from her recent article, “In This Pandemic, Move How You Listen to Customers – From ASKING to UNDERSTANDING.


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This has been a JBF Business Media production.

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