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Jeanne Bliss

Jeanne Bliss
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Jeanne Bliss pioneered the role of the Chief Customer Officer, holding the first ever CCO role for over 20 years at Lands’ End, Microsoft, Coldwell Banker and Allstate Corporations. Reporting to each company’s CEO, she moved the customer to the strategic agenda, creating transformational changes to each brands’ customer experience. She has driven achievement of 95 percent loyalty rates, improving customer experiences across 50,000-person organizations. She is now the President of CustomerBliss, where she guides the C-Suite and Chief Customer Officers around the world on earning business growth by improving customers’ lives. Her clients include: AAA, Johnson & Johnson, Brooks Brothers, Bombardier Aerospace, and Kaiser Permanente. She is a sought after speaker and thought-leader, the author of four best-selling books, and co-founder of the Customer Experience Professionals Association.
Jeanne Bliss

Would You Do That To Your Mother? Lessons in Customer Experience from Jeanne Bliss

An excerpt from "Would You Do That To Your Mother?" submitted with the permission of Jeanne Bliss and Penguin Random House. All rights reserved....
Brown Box Toysvideo

This Local Subscription Start-Up Encourages Black Children to Explore STE(A)M Related Careers

On today's episode of The Atlanta Small Business Show we welcome Terri-Nichelle Bradley. Terri is Founder & CEO of Brown Toy Box, a STE(A)M...
product

Eight Tips to Increase Your Product Sales

Even if you have a great product, if your sales strategies are wrong, you will never sell as much as you could. Putting a...
video

Using Social Media to Communicate and Create Trust with Customers During the Pandemic –...

Today we’re pleased to welcome Corey Perlman, social media and digital marketing Speaker at Impact Social. In this segment, Jim and Corey discuss how to...
outsourcing for your small business

Five Reasons Outsourcing Should be on the Mind of Every Business Owner Right Now

Thirty-percent of companies in the United States are outsourcing their positions. While India remains one of the most popular places to outsource, the United...
Merril Hodgevideo

Former NFL Player, Author & Cancer Survivor Merril Hoge Talks About Maintaining Your Motivation...

Today on The Atlanta Small Business Show we’re pleased to welcome Merril Hoge, former NFL running back for the Pittsburgh Steelers and Chicago Bears....
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