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Jeanne Bliss

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Jeanne Bliss pioneered the role of the Chief Customer Officer, holding the first ever CCO role for over 20 years at Lands’ End, Microsoft, Coldwell Banker and Allstate Corporations. Reporting to each company’s CEO, she moved the customer to the strategic agenda, creating transformational changes to each brands’ customer experience. She has driven achievement of 95 percent loyalty rates, improving customer experiences across 50,000-person organizations. She is now the President of CustomerBliss, where she guides the C-Suite and Chief Customer Officers around the world on earning business growth by improving customers’ lives. Her clients include: AAA, Johnson & Johnson, Brooks Brothers, Bombardier Aerospace, and Kaiser Permanente. She is a sought after speaker and thought-leader, the author of four best-selling books, and co-founder of the Customer Experience Professionals Association.
Jeanne Bliss

Would You Do That To Your Mother? Lessons in Customer Experience from Jeanne Bliss

An excerpt from "Would You Do That To Your Mother?" submitted with the permission of Jeanne Bliss and Penguin Random House. All rights reserved....
accelerator program

Considering an Accelerator Program to Launch Your Venture? Here’s What You Need to Know

Startup accelerators are a great way and an excellent resource for ventures to quickly move into the next phase of their careers. In essence,...
gender

Bolstering Economic Growth by Closing Gender Gaps between Entrepreneurs

Women can play a pivotal role in a nation’s economy. However, they face many gender bias constraints when they try to create new businesses....

How This Atlanta-Based Entrepreneur is Taking Energy Infrastructure to the Next Level

Energy consumption, costs, and efficiencies are at the forefront of everyone's mind. I'm joined today by a true pioneer in the energy consumption solution...
employees

How to Endure America’s Resignation Wave and Retain Your Best Employees

Workforce turnover has always been an issue in the modern job market, but it's getting serious these days. America is in the midst of...
Diana Kander

Elevate Your Startup’s Growth Strategy with These Methods from Diana Kander

If you’re a small business owner or entrepreneur looking for growth, it’s important to understand how to compete effectively and that may require some...