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Jeanne Bliss

Jeanne Bliss
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Jeanne Bliss pioneered the role of the Chief Customer Officer, holding the first ever CCO role for over 20 years at Lands’ End, Microsoft, Coldwell Banker and Allstate Corporations. Reporting to each company’s CEO, she moved the customer to the strategic agenda, creating transformational changes to each brands’ customer experience. She has driven achievement of 95 percent loyalty rates, improving customer experiences across 50,000-person organizations. She is now the President of CustomerBliss, where she guides the C-Suite and Chief Customer Officers around the world on earning business growth by improving customers’ lives. Her clients include: AAA, Johnson & Johnson, Brooks Brothers, Bombardier Aerospace, and Kaiser Permanente. She is a sought after speaker and thought-leader, the author of four best-selling books, and co-founder of the Customer Experience Professionals Association.
Jeanne Bliss

Would You Do That To Your Mother? Lessons in Customer Experience from Jeanne Bliss

An excerpt from "Would You Do That To Your Mother?" submitted with the permission of Jeanne Bliss and Penguin Random House. All rights reserved....
BIP Capitalvideo

Why Investors are Flocking To Georgia and How To Find One for Your Startup...

  On today’s show, we’re here with Mark Buffington, CEO and Co-Founder of BIP Capital, one of the Southeast’s most active venture capital firms. Mark's background...
customer experiencevideo

A Guide to Revamping Your Customer Experience Strategy for 2020 – Micah Solomon, Best-Selling...

Companies nationwide have quickly learned over the decade that quality customer service is the driving force for customer loyalty. Regardless of the product or...
digital worldvideo

Re-Thinking Your Business Strategy in the Digital World with Mark Collier & Montina Portis

  The pace of change in our ever-increasing digital world is now exponential. Forward-thinking organizations recognize digital transformation as being a long-term investment in their...
Georgians First Commissionvideo

How the Georgians First Commission is Working to Address the Issues Facing Business Owners...

  It wasn’t too long ago that only 1 in 20 workers needed a license or a permit to pursue their chosen occupation. According to...
InoVentive Solutionsvideo

How to Streamline Your Employee Health Benefits and Attract Better Talent – Marcy Heath,...

  When making the selection to work for a company, having great benefits, like healthcare, has become an important factor for potential employees to consider....
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