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Jeanne Bliss

Jeanne Bliss
Jeanne Bliss pioneered the role of the Chief Customer Officer, holding the first ever CCO role for over 20 years at Lands’ End, Microsoft, Coldwell Banker and Allstate Corporations. Reporting to each company’s CEO, she moved the customer to the strategic agenda, creating transformational changes to each brands’ customer experience. She has driven achievement of 95 percent loyalty rates, improving customer experiences across 50,000-person organizations. She is now the President of CustomerBliss, where she guides the C-Suite and Chief Customer Officers around the world on earning business growth by improving customers’ lives. Her clients include: AAA, Johnson & Johnson, Brooks Brothers, Bombardier Aerospace, and Kaiser Permanente. She is a sought after speaker and thought-leader, the author of four best-selling books, and co-founder of the Customer Experience Professionals Association.
Jeanne Bliss

Would You Do That To Your Mother? Lessons in Customer Experience from Jeanne Bliss

An excerpt from "Would You Do That To Your Mother?" submitted with the permission of Jeanne Bliss and Penguin Random House. All rights reserved....
your health

Protecting Your Success: Four Ways to Improve Your Health as an Entrepreneur

As an entrepreneur, your most crucial asset is your health. Regardless of how many investors you may have or the profit you bring in...
remote team

Leading a Remote Team During the Coronavirus Outbreak

There is no doubt that the coronavirus epidemic, or COVID-19, has sent individuals, businesses, and governments worldwide into a panic. Hand sanitizer, soaps, cleaning...

Changing Strategies for Marketing During Coronavirus

While most of the planet shuts down to flatten the curve of the coronavirus, many businesses are treading water and trying to catch their...

How to Support Your Local Small Businesses During The COVID-19 Epidemic

For the past two to three weeks, the COVID-19 outbreak has impacted every part of our daily lives. From going to the movies to...

Planning for Business Success After COVID-19

Businesses are facing unprecedented challenges in light of today’s pandemic induced global downturn and some hard questions on strategic shifts and what's next for...