Home Authors Posts by Jeanne Bliss

Jeanne Bliss

Jeanne Bliss
1 POSTS 0 COMMENTS
Jeanne Bliss pioneered the role of the Chief Customer Officer, holding the first ever CCO role for over 20 years at Lands’ End, Microsoft, Coldwell Banker and Allstate Corporations. Reporting to each company’s CEO, she moved the customer to the strategic agenda, creating transformational changes to each brands’ customer experience. She has driven achievement of 95 percent loyalty rates, improving customer experiences across 50,000-person organizations. She is now the President of CustomerBliss, where she guides the C-Suite and Chief Customer Officers around the world on earning business growth by improving customers’ lives. Her clients include: AAA, Johnson & Johnson, Brooks Brothers, Bombardier Aerospace, and Kaiser Permanente. She is a sought after speaker and thought-leader, the author of four best-selling books, and co-founder of the Customer Experience Professionals Association.
Jeanne Bliss

Would You Do That To Your Mother? Lessons in Customer Experience from Jeanne Bliss

An excerpt from "Would You Do That To Your Mother?" submitted with the permission of Jeanne Bliss and Penguin Random House. All rights reserved....
strategic planning

Effective Strategic Planning for Small Businesses at the Midyear Point

We recently closed out the 1st half of the year and many small businesses are currently in the process of forecasting for the balance...
video

Finding Affordable Insurance That’s Right for Your Small Business – Todd Kohout, T. Hudson...

 Every single business needs insurance, but it's often difficult to find affordable insurance that is right for your company. Here to talk about the...
gig economy

Four Ways Your Small Business Can Leverage the Gig Economy

Thirty-five percent of the U.S. workforce is engaged in the gig economy as freelancers, according to a 2016 study commissioned by Upwork and the...
Bob Burgvideo

How to Maintain Your Influence in Business Relationships – Bob Burg, Co-Author of the...

As an entrepreneur, you have numerous business relationships to manage on a daily basis. They could be employees, vendors, or clients, and you need...
Southern Baked Pie Companyvideo

Atlanta Small Business Profile – Amanda Wilbanks, Southern Baked Pie Company

 On this week's episode of the Atlanta Small Business Profile, our host, Ted Jenkin, caught up with Amanda Wilbanks, CEO of Southern Baked Pie...
;