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Jeanne Bliss

Jeanne Bliss
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Jeanne Bliss pioneered the role of the Chief Customer Officer, holding the first ever CCO role for over 20 years at Lands’ End, Microsoft, Coldwell Banker and Allstate Corporations. Reporting to each company’s CEO, she moved the customer to the strategic agenda, creating transformational changes to each brands’ customer experience. She has driven achievement of 95 percent loyalty rates, improving customer experiences across 50,000-person organizations. She is now the President of CustomerBliss, where she guides the C-Suite and Chief Customer Officers around the world on earning business growth by improving customers’ lives. Her clients include: AAA, Johnson & Johnson, Brooks Brothers, Bombardier Aerospace, and Kaiser Permanente. She is a sought after speaker and thought-leader, the author of four best-selling books, and co-founder of the Customer Experience Professionals Association.
Jeanne Bliss

Would You Do That To Your Mother? Lessons in Customer Experience from Jeanne Bliss

An excerpt from "Would You Do That To Your Mother?" submitted with the permission of Jeanne Bliss and Penguin Random House. All rights reserved....
Franchise Geniesvideo

Looking to Franchise Your Business? Learn How Franchise Genies Can Help Grow and Expand...

On today’s show, we’re pleased to welcome Greg George, Co-Founder of Empire Franchise Group and Franchise Genies. Greg and his partner Dennis McKinley have...
podcasts

Six Entrepreneur and Small Business Podcasts to Put on Your Playlist

Over 50 percent of the US population (165 million individuals) have listened to a podcast. You have probably heard friends discuss their favorite podcasts...
trustvideo

Would You Treat Your Mother Like That?: How to Modernize Your Customer Experience Strategy...

In order for a customer to be loyal to your business, you have to show them devotion, respect their circumstances, and honor their time....
weekends

Five Ways Entrepreneurs Can Use the Weekends to Improve the Week Ahead

It's hard to deny how satisfying and enjoyable it is to reach Friday afternoon. It signals the end of the workweek and a chance...
twitter

Seven Steps to Turn Twitter into a Lead Generation Tool

Many times, Twitter gets pushed to the back of the shelf when it comes to discussing lead generation. Much talk centers around Instagram and...
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