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Advice From the Pros

Being an entrepreneur means that you’ll often blaze your own trail: No guide books, expert advice, coaches or road maps will take you precisely from one step to another, sometimes You’ll have to make it up as you go.

However, like anyone else, you’ll experience moments of doubt and uncertainty. Well, we’re here to help! Our segment, Advice From the Pros features quick business tips, advice, inspiration, and know-how from those that have proved their worth.

Remember to Say ‘Thank You’ – Shep Hyken, Customer Experience Expert

 On this segment of Advice From the Pros, Shep Hyken discusses the importance of always saying 'thank you' to the customer, whether it's in-person or on a hand-written note. VIDEO TRANSCRIPT: Hi Shep Hyken here, Customer Service and Experience Expert, here with a tip on how...

Get it Right so You Don’t Have to Make it Right – Scott McKain

On this segment of Advice From the Pros, best-selling author and business consultant, Scott McKain discusses how to consistently get it right for every single customer. VIDEO TRANSCRIPT: One of the fundamental challenges in small business today is that we think it's great to make it right when we...

People Want to Work With You, Not Just for You – Randy Ross, Founder & CEO of Remarkable!

 On this segment of Advice From the Pros, Dr. Randy Ross, best-selling author, and Founder and CEO of Remarkable! discusses the importance of creating value for your employees. VIDEO TRANSCRIPTION: This is Dr. Randy Ross with Remarkable and just want to give you a few things...

Believe in Your Entrepreneurial Capabilities – Ryan Wilson, The Gathering Spot

On this segment of Advice From the Pros, Ryan Wilson, co-founder, and CEO of The Gathering Spot, discusses how important it is to truly believe in yourself and your vision. VIDEO TRANSCRIPTION: I'm Ryan Wilson, CEO and co-founder of The Gathering Spot. One of the main...

The Essence of Your Brand – Verne Harnish, Founder of EO

On this segment of Advice From the Pros, Verne Harnish, founder of EO and best-selling author of "Scaling Up" discusses how to enhance the essence of your brand. VIDEO TRANSCRIPTION: I'm Verne Harnish, author of "Scaling Up" and "Rockefeller Habits 2.0". For me, the essence of...

The Importance of Doing a Trust Audit – Jeanne Bliss, CEO of Customer Bliss

On this segment of Advice From the Pros, Jeanne Bliss, best-selling author, and CEO of Customer Bliss discusses why it is crucial for a business, big or small, to examine their practices and operations through the eyes of their customers. VIDEO TRANSCRIPTION: My name is Jeanne...

How to Properly Conduct Market Research for Your Business Plan – George Deeb, Startup Expert

market research
One of the first and most important steps in the business planning process is doing the proper market research for your product or industry. This relevant data is necessary in order to develop effective marketing strategies and prepare for challenges you might have down...

Utilizing Positive Self-Talk – Jon Gordon, Business Consultant & Author

Jon Gordon
On this segment of Advice From the Pros, business consultant and author, Jon Gordon, discusses how positive self-talk can be the key to overcoming self-doubt. VIDEO TRANSCRIPTION: Hey, I'm Jon Gordon and the best advice I ever heard from Dr. James Gills, the only person on...

Is a Franchise Business Right For You? – Leslie Kuban, Owner of FranNet Atlanta

FranNet Atlanta
On this segment of Advice From the Pros, Leslie Kuban, franchise industry expert, and owner of FranNet Atlanta discusses the countless benefits that franchises bring to the table. VIDEO TRANSCRIPTION: I'm Leslie Kuban with FranNet. If you're thinking about starting your own business, consider a franchising...

The Importance of Interviewing Your Existing Customers – Rand Fishkin, Author of “Lost and Founder”

On this segment of Advice From the Pros, Rand Fishkin, SEO expert, Founder of Moz, and Author of "Lost and Founder" discusses what your business can learn from its existing customers. VIDEO TRANSCRIPTION: Interview your customers, your existing customers. Talk to as many of them as...
entrepreneur

6 Valuable Ways Entrepreneurs Can Invest in Themselves

It is no surprise that most entrepreneurs will spend the majority of their time investing in their small businesses. Startup entrepreneurs will usually wear...
Mike Smerklo

Business Leader and Venture Capitalist Mike Smerklo Discusses the Importance of Mental Strength for...

The life of an entrepreneur can vary, but one commonality is the mental strength for the unknown. On today’s show, we have someone who...
digital marketing

How To Create a Successful Digital Marketing Strategy For Your Business in 5 Easy...

On this week’s episode of The Playbook, host Mark Collier, business consultant for the UGA Small Business Development Center, is joined by Kelly Biggs, principal consultant...

How to Keep Your Business Meetings Short and Effective

Business meetings can be helpful, and even necessary, but too often they waste time, get sidetracked, and end up accomplishing very little. Good planning...
negativity

How to Fight Against Negativity in the Workplace – Dr. Paul White, Psychologist &...

 On this segment of Advice From the Pros, Dr. Paul White, psychologist and business coach, discusses the practical ways to avoid negativity at your...