Adapting Your Customer Experience For a Post-COVID World – Joseph Michelli, Best-Selling Author

On today’s episode of The Atlanta Small Business Show, we’re pleased to welcome back our good friend and contributor Joseph Michelli. Joseph is a New York Times best-selling author of various books including, “The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging” as well as a sought-after customer experience expert. In this segment, Jim and Joseph talk about what your customer experience strategy should look like post COVID-19.

Tune-in to hear more from Joseph and let us know your thoughts or questions in the comment section below.


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