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We are often influenced by the people and work that surrounds us, at any level. So how can you better influence and impact your organization’s success? On today’s show, we’re pleased to welcome Bill Berman, executive coach, founder of Berman Leadership Development, and author of Influence and...

Loyal and repeat customers are ideal for business owners to acquire, but not all businesses have a clear strategy to bring customers back. To discuss this further, we recently spoke with Shep Hyken, customer experience expert, and New York Times best-selling author of “The Loyal...

One of the most expensive parts of running a startup is actually acquiring your customers. Marketing is expensive, and how much you spend per customer you gain determines your return on investment. While there is no universal and objective measurement for a good customer...

The United States Small Business Administration plays a vital role in the growth, development, and advancement of small businesses across the country. On this week's episode of The Playbook, host Mark Collier, business consultant for the UGA Small Business Development Center, is joined by...

Today's episode of the Atlanta Small Business Profile features host and small business expert Ted Jenkins and Mark Kiffin, President of Modus AV. Modus AV is one of the best audio/visual companies in the city of Atlanta. The company is dedicated to helping home...

On this segment of Advice From the Pros, customer experience expert and best-selling author, Joseph Michelli discusses how storytelling can effectively engage your customer, and lay the foundation for a successful brand. VIDEO TRANSCRIPT: So, in business today, storytelling is everything. When you talk about what...

In business, disputes can and often do arise. When it comes to legal disputes, mediation can oftentimes help both parties reach the end result more quickly. Many courts will highly encourage all parties to enter into a mediation exercise and that's not surprising given...

Over the past year, we’ve seen inflation become a concern for man, as shortages and prices continue to climb. On today’s show, we’re pleased to welcome small business expert, serial entrepreneur, and CEO of CFOshare, LJ Suzuki, to discuss the rise in inflation and...

Have you ever wondered what sets the high achievers of this world apart from the rest of us? How do they manage to accomplish more in a day than many of us manage in a week? To find some answers, we decided to look...

On this week's episode of the Atlanta Small Business Profile, host Ted Jenkin welcomes Shani Godwin, President and CEO of Communiqué USA Inc. Since opening their doors in 2002, Communiqué USA Inc. has been providing marketing project relief and support to overworked marketing departments throughout...